We offer full replacement for the following:

• Frames, Panels, and Tracks: Any visible defects in aluminum, steel, iron, or UPVC materials beyond industry tolerance levels, if reported within six (6) months of purchase.

• Glass: Manufacturing defects in all glass types, including single pane, double pane, Low-E, auto-frost (SwitchGlass), textured, tempered, and insulated glass (with or without argon), if reported within six (6) months of purchase.

• Materials & Workmanship: Defects in materials and craftsmanship across all products for five (5) years from the purchase date.

• Paint: Any defects not caused by improper handling or abuse, including peeling, blistering, or flaking, covered for five (5) years (highly unlikely due to our process).

• Mechanical & Non-Mechanical Parts: Defects in components such as weather stripping, provided they are not subjected to misuse or abnormal usage.

• Glass Seal Failure: Any failure of properly maintained glass seals within five (5) years.

• Lifetime Structural Warranty: Coverage for structural defects, including weld failures, warping, cracked welding, and hinge breakage, unless caused by abuse or mishandling.

• Damage resulting from improper or unprofessional installation.

• Broken glass after pickup or delivery.

• Scratches, dents, or chips found after pickup or delivery due to mishandling.

• Any items that have been modified or altered.

• The warranty is transferable once—please provide the new owner’s name within six (6) months of purchase for the transfer to be valid.

• If you need to file a claim, contact us to schedule an inspection by our field representative.

• If a defect requires replacement, we will either provide the item from our inventory or schedule a delivery date if the item needs to be remanufactured.

For additional information, email us at info@glasshouseinternational.com.

At this time, we do not offer installation services. Customers are responsible for arranging their own installation.